Trenord

Real-time crowding information of trains

Starting from May 2020, Trenord app provides users with real-time crowding information of trains and sends alerts in case of high crowding at the stations. Real-time data about seat availability is gathered by the Automatic People Counting system, now installed on approx. 30% of the entire network. On the remaining lines, such information is estimated from crowding data registered during the previous days.

Real-time Feedback

Since April 2021, passengers who buy the train tickets on the official Trenord mobile app can give real-time feedback about train crowding directly from the app. How does it work?

• A few minutes before the departure, the user receives a push notification with the information about the train progression and with the invitation to give feedback about train crowding during the ride
• During the ride, the user has the chance to specify the train crowding level choosing between four options: low, on average, very and extremely crowded.
• To enable further improvement in data collection, the user can add the information about the position on the train: at the front, in the middle or at the rear of the train.
• Train managers can give the same feedback using a dedicated app interface.

Mia-Platform Fast Data

Thanks to Mia-Platform Fast Data ready-to-use microservices, Trenord can quickly collect reliable data about train crowding from several sources: from data history of the past rides, from live apc data and from users’ feedbacks. This data is then aggregated in Single Views, which show the crowding data history of each train in one visualization.