The company relied on Mia-Platform to decouple the agency frontend from the backend systems, aggregating data in an intermediate layer and easily exposing them in real-time to the group’s portal.
Thanks to Mia-Platform Fast Data, the company started building a single view of all the notifications grouped based on macro categories such as claims and portfolios and specific classes like car damages, policy quotations, and more. Once aggregated in these target categories, notifications have been enriched with user IDs of the agents that read the notifications to keep track of pending notifications within the portal. Moreover, with the postdated notifications single view, the notification providers are now allowed to schedule notifications to be exposed to the agency network at a particular time in the future.
The company can now rely on a unique hub to aggregate notifications and expose them in near real-time to the whole agency network, a single agency or subagency, or a specific user. In addition, the agency portal now provides the agents with an organized view of their tasks and activities, along with details of each relevant action and integration with other company portals.
Relying on Mia-Platform Fast Data, the company has also pursued an efficient legacy modernization strategy. The high-performing decoupling layer significantly reduced the Millions of Instructions Per Second (MIPS) processed by the company’s core systems.
The future perspective is to increase the number of core notification systems integrated with Mia-Platform Fast Data. Additionally, the goal is to expand the number of channels and touchpoints beyond the agency portal. For instance, a notification about a policy expiration would be sent to both the agent through the agency portal and the customer via the company app.