Streamlining of the logistic network
The main benefits of streamlining the logistics network and digitizing the return process include shortened waiting times for refunds for the end customer and improved management capabilities for the company’s logistics operators.
The application is integrated with the customer’s management systems, allowing for real-time data updates and consultation. Additionally, the application allows for the implementation of circular and reverse logistics initiatives, such as efficient planning and organization of sales campaigns for returned items.
End costumer’s utmost satisfaction
The digitization of the return process has led to a significant decrease in refund times, even in countries where the client company does not have a widespread logistics network. This allows the company to efficiently and promptly respond to the return requests of its end customers, resulting in an improvement in the overall customer experience (CX) and satisfaction.
Perfect integration of systems and data
Mia-Platform, utilized as the backend of the application, is seamlessly integrated with the customer’s management system. Through API calls, it collects customer information and corresponding returns. Additionally, the customer sends product master data to Kafka, where it is collected and transferred to the Mia-Platform CRUD. This ensures that the information on the product master data and shipping data of each return process is aligned on both the application and the management system.