NeN chooses Mia-Platform to enhance its digital channels: transparency and real‑time consumption data to benefit customers and the environment
Milan, 23 February 2023 – Transparency in consumption, ease of use, and improved efficiency in managing electricity and gas supplies for the benefit of savings and the environment. These are the goals of the partnership between Mia-Platform, an Italian tech company, and NeN Energia – the first 100% digital and 100% green enertech in the Italian market, with more than 80 thousand subscriptions.
NeN has chosen cloud-native technology for its digital platform enhancement project. Thanks to this collaboration, users can benefit from a revolutionary way of using their consumption thanks to innovative supply management through all of NeN’s digital channels (app and website). With the implementation of the platform, it will be possible to monitor consumption in real time thanks to a higher quality of the available data, and speed up the input practices for new customers by reducing the time and cost of volutations related to switching from another operator.
The collaboration between NeN and Mia-Platform stems from an affinity of vision: in fact, these are two companies with a fast-paced approach typical of a startup and with the structure of a large organization, sharing a commitment to offering high-tech solutions to simplify the experience of companies and people, with a focus on reducing consumption and sustainability. The solution developed by Mia-Platform panders to NeN’s technical needs through the adoption of a scalable digital architecture capable of evolving rapidly and continuously over time, in accordance with business needs.
The digital platform provides a user-side integration layer (app and website) with all of NeN’s backend systems (CRM, IoT, operations and customer service) with the goal of optimizing data management and usability, improving user experience and proposing new offerings quickly and easily. For NeN, digitization and cutting-edge technologies are key to delivering on the promise of simplicity, speed, and transparency in customer services. With Mia-Platform, it is possible to further improve the ever-increasing expectations of people who choose enertech and evolve the IT architecture by making it more reliable, flexible and ready for new challenges.
Mia-Platform, included for the third year in a row within the Financial Times’ “FT 1000” ranking of the one thousand fastest growing companies in Europe, is used by more than 3 thousand developers working on scalable and fast technology solutions to accelerate the time-to-market of new projects.