Analysis, Design, and Implementation
Starting from a careful and in-depth analysis of the company’s digitalization 20.20 strategy, we organized envisioning workshops to define the steps and identify the related touchpoints in order to determine the scheme of the new architecture.
The analysis revealed the need to create a modern, flexible, and scalable IT architecture. Helvetia Assicurazioni has found in the Digital Integration Hub the ideal solution to support and implement customer experience and digital transformation initiatives. An API layer supports bidirectional synchronization among different application systems.
Synergistically, an ecosystem of microservices developed according to business logic allows data to be aggregated and organized in Single Customer View, immediately available to all channels. The adoption of an event-driven integration layer and Mia-Platform Fast Data completes the design, guaranteeing the independence of the management systems – decreasing their workload – and exposing data in real-time.
Thanks to the Digital Integration Hub, Helvetia Assicurazioni has begun to gradually integrate the different touchpoints and front-ends, improving the user experience and lightening the workloads of the systems at the same time.